Return policy
I hope that you are satisfied with your order!
Should it still be necessary to return a work of art, I ask you to cover the shipping costs for the return yourself. I recommend that you choose insured shipping to ensure that the artwork arrives back to me in perfect condition.
I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at shiraehlers@gmail.com Please note that returns will need to be sent to the following address: Albertgasse 33/12 1080 Wien, Austria
If your return is accepted, you will have to send the package back at your own costs. Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return question at shiraehlers@gmail.com
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective or damaged so that I can evaluate the issue and make it right.
Refunds
Once I received and inspected your return I will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.
Thank you for your understanding!